• Payment - I respectfully ask that clients make payment via PayPal or Bank Transfer before the time of treatment, thank you. Non payment will result in no treatment or no course. If paying online please use your name and use the treatment or course as a reference.

• Cancellations - Treatments: A minimum of 24 hours notice is required from the start of a client's treatment appointment time if a change or cancellation is to be made to the appointment time or date and a charge not incurred. Payment for each treatment is required in full if the session is cancelled with less than 24 hours’ notice or the client fails to attend. 

  Courses: Once payment has been made, a refund will not be given if a client is to cancel the course. They will however be able to transfer the money across to another course or a different course date. 

• Discretionary waiver of charges for missed/ changed appointments - Changing or rebooking an appointment, for no extra charge, within 24 hours of the appointment date and time, is discretionary and will only be undertaken for emergencies.

• Refusing to treat - I have the right to refuse or discontinue a treatment at any point. Circumstances where this may apply include, but are not limited to:

  • The client is under the influence of alcohol or recreational drugs

  • Recent surgery

  • The client behaves in an inappropriate or offensive manner

  • The client is or becomes unwell e.g. fever, digestive upset, allergic reaction, seizure, fainting

  • A client is under care for a medical issue that is a contraindication for therapy, this will be discussed during consultation

  • Where GP consent is required

  • ​COVID restrictions 

• Children - Clients under the age of 16 are welcome if accompanied by a parent or legal guardian, who will be asked to give signed consent to treatment. They will also be asked to remain present for the duration of the agreed treatment. 

  .   Medical issues you are not encouraged to stop medical treatment or reduce or change their prescription drugs without prior discussion with a       GP or consultant first. It is also the client’s responsibility to consult with their GP and get approval before any treatments can commence.

• Sensitive Information - I may at times address specific personal issues, challenges or general conditions in a client’s life or profession. All information provided will be kept strictly confidential with the exception of any information which, if withheld, may result in danger to the client or others. All communication taking place during therapy is confidential, subject to certain provisions; therapists are not at liberty to withhold information from the police.  Your therapist is required to inform the authorities if there is a possibility that you or a member of the public is at risk. Parts of your conversation may be referred to during supervision, a requirement for registered therapists, although your name or any identifying details would not be disclosed.